Customer care

Store Policies

Return & Refund Policy

You have 30 days from delivery to request a return.
Items must be unused, in original condition and packaging.
Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
Approved refunds are issued to the original payment method once the return is received and inspected.
If your order arrives damaged, defective or incorrect, contact us with photos and we will send a replacement or full refund at no cost to you.

Orders are processed within 1–2 business days.
Orders are fulfilled through our trusted fulfillment partners.
Estimated delivery after shipping: most orders arrive in 5–11 days, some take 12–13 days, and a small number take 14–15 days.
Shipping costs are calculated at checkout.
You will receive tracking information by email once your order ships.
International orders may be subject to customs duties or import fees, which are the customer's responsibility.
If your order is delayed or lost in transit, contact us and we will work with the carrier to resolve it, including a replacement or refund where appropriate.

We collect the information needed to process your order: name, email, shipping address and phone number, plus anything you send through our contact form.
Payments are processed securely by Shopify checkout; we never see or store your full card details.
Our checkout and store tools may use cookies to keep your bag and complete purchases.
We share your shipping details only with fulfillment and delivery partners to send your order. We never sell your information.
To request access to, correction of or deletion of your information, contact us through our contact page.

By using this website or placing an order, you agree to these terms.
All payments are processed at checkout; an order is accepted once you receive a confirmation email.
We reserve the right to cancel orders affected by pricing or listing errors, with a full refund.
You may not use this website for unlawful, fraudulent or abusive purposes.
Prices, promotions and product availability may change without notice.

To cancel, contact us as soon as possible with your order number.
Orders can be canceled before they are fulfilled, with a full refund to the original payment method.
Once an order has shipped it cannot be canceled, but you may return it under our Return & Refund Policy.
Nothing in this policy limits your legal rights to a refund.

If a gift arrives damaged, the purchaser or recipient can contact us with photos and the order number for a replacement or refund.
Gift purchases can be returned within the 30-day return window.
Report missing or incorrect items within 7 days of delivery so we can make it right.
Gift receipts are not currently available; refunds are issued to the original purchaser.

Questions? Contact us.